Privacy Policy

1. Scope and Current Legal Basis

This Privacy Policy applies to all individuals who register, download, or use our Services. As of the date of this Policy, the substantive data protection obligations under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) have not yet come into force (they are scheduled to take effect in phases, with core obligations effective from 13 May 2027). Our current legal obligations are governed by the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). We have nonetheless chosen to align our data practices with the framework of the DPDP Act ahead of its full applicability, as reflected in this Policy.

By using the Services, you consent to the practices described in this Policy.

2. Data We Collect

a) Personal Information

• Full name
• Email address

We do not collect phone numbers.

b) Resume and Job Data

• Resume files you upload for analysis
• Job descriptions you provide for matching
• AI-generated feedback and suggestions provided to you

c) Interview Mode Data

• Audio captured during Interview Mode, converted into text transcripts to generate AI suggestions
• Screen content, captured only if you explicitly enable the screen capture feature (off by default), and only to generate relevant AI suggestions during that session

d) Usage Data

• Interview Mode session duration and timestamps
• Total hours consumed from your active plan
• App feature interactions and session logs
• Device operating system version and App version

e) Payment and Promoter Data

• Transaction ID and plan purchased (via Razorpay)
• We do not store card numbers, CVV, or banking credentials — these are handled entirely by Razorpay
• If you register as a Promoter: your PAN (required for all Promoters, regardless of whether tax deduction currently applies), referral activity, and payout account/UPI details for commission payouts

3. How We Use Your Data

• To create and manage your account
• To provide AI-powered interview assistance and resume analysis
• To track and display your remaining purchased hours
• To process and verify your payments
• To send service-related emails (plan activation, support replies, policy updates)
• To improve the App's AI accuracy and performance
• To detect and prevent misuse or fraudulent activity

We do not sell, rent, or trade your personal data to any third party for marketing or advertising purposes.

4. Data Sharing and Cross-Border Transfer

We may share your data only with:

• Razorpay: for payment processing, subject to Razorpay's own privacy policy.
• AI service providers: audio transcripts, screen content (if enabled), resume and job description content may be processed by third-party AI providers solely to generate responses for you. These providers may be located outside India; where this occurs, we take reasonable steps to ensure your data is handled consistently with the protections required under Indian law.
• Legal authorities: if required by law, court order, or government regulation.

5. Data Retention

• Account data is retained for as long as your account is active.
• Resume and job description data may be retained for up to 90 days after your last session for service improvement, unless you request earlier deletion.
• Usage logs and associated processing/traffic data are retained for a minimum of 12 months, in line with the minimum log-retention period contemplated under the DPDP Rules, 2025.
• Promoter PAN and payout records are retained as long as required for tax and financial record-keeping under Indian law.
• You may request deletion of your data at any time by contacting support@jobcrackai.com.

6. Data Security

We implement reasonable technical and organizational measures — including encryption, firewalls, and access controls — to protect your data from unauthorized access, disclosure, or loss. No method of electronic transmission or storage is 100% secure.

7. Your Rights

We currently operate under the IT Act, 2000 and the SPDI Rules, 2011. We voluntarily extend the following rights to you ahead of the DPDP Act's full applicability:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of personal data that is no longer necessary for the purpose it was collected
• Withdraw consent for data processing at any time (withdrawal does not affect processing already completed)
• Register a grievance with our Grievance Officer regarding any privacy or data-handling concern

To exercise these rights, email support@jobcrackai.com.

8. Grievance Redressal and Data Protection Officer

Grievances are acknowledged within 48 hours and we aim to resolve them within 30 days, consistent with the timelines contemplated under the IT Act, SPDI Rules, and the upcoming DPDP framework.

9. Cookies and Website Tracking

The jobcrackai website may use cookies and local storage to retain authentication states, promoter parameters, and preference configurations, and to understand visitor behavior. You may control cookie settings through your browser; disabling cookies may affect some features.

10. Children's Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with their data, please contact us immediately at support@jobcrackai.com.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changing regulatory requirements or platform improvements. Changes become effective immediately upon being posted on this page. Continued use of the Services after updates constitutes acceptance of the revised Policy.